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Our Volunteers, People & Community:
Attracting, supporting and empowering our volunteers, staff, partners and stakeholders to enhance community impact, whilst building trust in community to increase awareness and access to our services.
Impact & Excellence:
Expanding and enhancing our safe, inclusive and high-quality services to better support the community, guided by best practice and innovation.
Sustainability & Best Practice:
Ensuring financial strength, operational efficiency & effectiveness to sustain and grow our services, through a culture of inclusivity, accountability and continuous improvement.
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Governance
Lifeline Loddon Mallee is a company limited by guarantee, governed by a volunteer Board of Directors who provide strategic direction, governance and financial oversight.
Directors are appointed according to the constitution and the Annual General Meeting, following a recruitment process based on skill set and experience.
Lifeline Loddon Mallee is a registered charity with Australian Charities and Not-for-profits Commission (ACNC) and our members also contribute to the strategic direction of the organisation by participating in key decision-making.
Lifeline Loddon Mallee is endorsed as a Deductible Gift Recipient (DGR) Item 1. View our Deductible Gift Recipient (DGR) status here.
Our values:
Community
Active Participation: Engaging in local events and initiatives that benefit the community.
Supportiveness: Offering help and resources to fellow staff, volunteers, and community members.
Collaboration: Working together to achieve common goals and solve problems.
Connection Building: Fostering strong relationships with local organisations and individuals.
Service Orientation: Prioritising community needs in decision-making and service delivery.
Empathy
Active Listening: Giving full attention to others without interrupting.
Validation: Acknowledging and validating others' feelings and perspectives.
Compassionate Action: Taking steps to alleviate others’ distress.
Non-Judgmental Attitude: Accepting others’ experiences without prejudice.
Emotional Support: Offering comfort and understanding during tough times.
Inclusivity
Accessible & Genuine Communication: Speaking honestly and openly. Using clear and inclusive language.
Being True to Values: Aligning actions with personal and organisational values.
Vulnerability: Sharing real experiences and challenges when appropriate. Acknowledging when help or more information is needed.
Cultural Sensitivity: Respecting and adapting to diverse backgrounds.
Integrity
Equal Opportunity & Anti-Discrimination: Ensuring all voices are heard and considered. Treating everyone fairly and without bias.
Honesty & Transparency: Being truthful in all communications, even when it’s difficult. Sharing information openly and making informed decisions.
Accountability: Owning up to mistakes and taking responsibility for actions.
Ethical Decision-Making: Choosing what is right over what is easy or convenient.
Our services, training & self-led support
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- Crisis support – providing compassionate, immediate support for people experiencing distress through out 13 11 14 Call Centres in Mildura and Bendigo.
- Community – through on going engagement and our dedicated Disaster Recovery & Critical Incident Team.
- Awareness & Training – increasing understanding of mental health, wellbeing and suicide prevention by building the skills and confidence of individuals, workplaces and communities to recognise and respond to people in need.
- Counselling – We offer accessible, short-term counselling for people across the Loddon Mallee, including EAP.
We support people experiencing a wide range of challenges, including:
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- Suicidal thoughts or attempts
- Personal or family crisis
- Anxiety and depression
- Loneliness or isolation
- Abuse, trauma or grief
- Stress related to work, relationships or life pressures
We also provide information and support for friends, families and carers who are concerned about someone they love.